Frequently asked questions

Speak to our friendly staff for assistance or visit us to inspect our available spaces

Complete your booking online & check your confirmation email—it includes unit details, access info, and everything needed for a smooth move-in.

Yes – Our facility is 24/7 key pass access.

Monthly, 3-month, 6-month & 12-month billing plans.
Discounted rates are available for advanced billing.

• Food or perishable goods
• Flammable, explosive or hazardous materials
• Firearms, weapons, or ammunition
• Illegal goods or substances
• Living plants & animals
• Sleeping or residing in units or common spaces.

Please check the terms of your agreement & facility rules for further information.

Yes. All customers must sign a standard self-storage agreement before moving in. This outlines the terms, your responsibilities, and our facility rules.

Our facility includes security features such as 24/7 CCTV monitoring, gated access and alarms. However, you are responsible for securing your unit with your own lock.

We offer a range of unit sizes, from small to large units suitable for vehicles or full house contents. Our team can help you choose the right size. Link to units

We require a minimum of one month’s storage; you can stay for as long as you need beyond that.

Yes. While we take security seriously, we recommend insuring your goods for added peace of mind.

Troon Self Storage does not offer insurance on any goods stored in our facilities.
Please check the terms of your agreement for liability & insurance obligations

Payments can be made via:

• Direct debit (AutoPay)
• Online card payments

Invoices are issued 14 days in advance & display all available payment options.

Yes, subject to availability. If your storage needs change, we’ll help you transfer to a more suitable unit.

Late payments incur fees and can lead to restricted access to your unit. Continued non-payment may result in termination of your agreement and possible disposal of goods in line with the self-storage agreement terms.

You’ll need to provide 14 days’ notice to your facility either by sending an email or speaking with our team. Ensure your unit is emptied, cleaned and return your access card to us to complete your move out. 

Yes, we offer receipt and dispatch services for any stock, materials or goods that customers require and can hold them in our office for collection or place them securely in your business storage unit if you prefer.

You are welcome to share a storage unit with friends or family members. However, there can be only one account holder who will be held responsible for billing and accounts and also for anyone accessing the units behaviour whilst on-site.

Your goods should be insured whilst in storage. Check with your current house or business insurer to see whether storage insurance is or could be added to your current coverage.

Your goods should be insured whilst in storage. Check with your current house or business insurer to see whether storage insurance is or could be added to your current coverage.

Yes, your vehicle should be insured whilst it is in any form of storage.

Yes, as long as your vehicle can get under the 2-meter clearance of our storage doors.

We offer great discounts and locked in pricing for long term storers.

Yes, vehicle self-storage is a safer alternative.

Yes, we have these on-site and available for customers.

Our shortest period of rental for storage units is one month. We do however take bookings for storage containers on a per-week basis.

Our shortest rental period for vehicle storage is one month.

Yes, we have a range of storage options for vehicles in Dandenong. These are outdoor hardstand parking, in-unit covered parking and truck and trailer parking.

Our Dandenong storage facility is around 30 minutes from Melbourne’s CBD.

Business storage is very secure. We have a range of security measures and are CCTV-monitored 24/7. We do however still strongly encourage customers to ensure their goods are always covered by insurance whilst in storage.

Yes, we offer great discounts and locked-in pricing for our long-term storers.

Yes, our on-site staff can offer a range of services such as receipt and dispatch, waste disposal, stocking of units and a variety of other services. If you have specific requests, please reach out to our office to discuss this further.

We offer one-month storage for units. However, we do offer week-long storage for storage containers.

Yes. Our facilities are accessible 24 hours.

Once your contract commences, it rolls over monthly, and you are able to extend that period as long as you require.

No, our storage facilities are accessible 24/7.

Your monthly rental fees for personal storage units are inclusive of GST and cover all you are required to pay to store with us.

You can share your access code or card with others to access your storage unit. However, you will be held responsible for their actions and behaviour whilst they are on-site.

Vehicle Storage units are very secure. We have a range of security measures and are CCTV-monitored 24/7. However, we still strongly encourage customers to ensure their vehicles are always covered by insurance whilst in storage.

We offer great discounts and locked-in pricing for long-term storers.

As a guide, these are the only goods you are unable to store in your personal storage unit:

1. Living things such as animals and plants

2. Hazardous materials such as flammable liquids and explosives

3. Perishable items that could decompose, such as organic foodstuffs and plants

4. Unauthorised or illegal goods such as drugs or firearms

5. As they are purely designed for use as storage, our rooms are not suitable for offices or work premises.