Frequently asked questions

Speak to our friendly staff for assistance or visit us to inspect our available spaces

Complete your booking online & check your confirmation email—it includes unit details, access info, and everything needed for a smooth move-in.

Yes – Our facility is 24/7 key pass access.

Monthly, 3-month, 6-month & 12-month billing plans.
Discounted rates are available for advanced billing.

• Food or perishable goods
• Flammable, explosive or hazardous materials
• Firearms, weapons, or ammunition
• Illegal goods or substances
• Living plants & animals
• Sleeping or residing in units or common spaces.

Please check the terms of your agreement & facility rules for further information.

Yes. All customers must sign a standard self-storage agreement before moving in. This outlines the terms, your responsibilities, and our facility rules.

Our facility includes security features such as 24/7 CCTV monitoring, gated access and alarms. However, you are responsible for securing your unit with your own lock.

We offer a range of unit sizes, from small to large units suitable for vehicles or full house contents. Our team can help you choose the right size. Link to units

We require a minimum of one month’s storage; you can stay for as long as you need beyond that.

Yes. While we take security seriously, we recommend insuring your goods for added peace of mind.

Troon Self Storage does not offer insurance on any goods stored in our facilities.
Please check the terms of your agreement for liability & insurance obligations

Payments can be made via:

• Direct debit (AutoPay)
• Online card payments

Invoices are issued 14 days in advance & display all available payment options.

Yes, subject to availability. If your storage needs change, we’ll help you transfer to a more suitable unit.

Late payments incur fees and can lead to restricted access to your unit. Continued non-payment may result in termination of your agreement and possible disposal of goods in line with the self-storage agreement terms.

You’ll need to provide 14 days’ notice to your facility either by sending an email or speaking with our team. Ensure your unit is emptied, cleaned and return your access card to us to complete your move out.